Administration is what makes the deployment actually work, and most of it happens in the two weeks before kickoff, not after. This course is built around a simple insight: the most common Day 1 failures aren't technical. They're the wrong role assigned to the IT contact, the spend limit still at zero, or a seat type that blocks Claude Code access entirely. You can catch all of them in advance.
You'll start with seat types and the role hierarchy:
- Seat types across legacy and usage-based billing models, and which ones actually include Claude Code access (Standard seats do not)
- The four roles; Primary Owner, Owner, Admin, and User, and specifically the gap between what 'Admin' sounds like it can do and what it actually can (Admin cannot configure SSO or provision seats)
- The pre-kickoff checklist: four steps, in the right order, that prevent the escalations that otherwise hit on Day 1
From there, the course moves into the measurement infrastructure that makes a Day 30 readout defensible:
- The Analytics API: pulling usage and adoption data, and knowing which metrics hold up in an executive conversation versus which ones are vanity numbers
- The Compliance API: near-real-time prompt inspection, SIEM integration, eDiscovery and legal hold, the four use cases security and compliance teams ask about
- OpenTelemetry pipeline setup: the reference configuration, span attributes, and how to design a three-metric dashboard against the activation scorecard
- Audit logs: what's captured, how to query, and what a compliance team needs to see
- Cost monitoring and attribution: how to set spend limits, build per-team chargeback using OTel resource attribute labels, and have a sensible conversation with finance about AI spend
Practice: work through the supplied OTel reference config and design a three-metric dashboard. If you have admin access to a Claude Enterprise tenant, stand up the pipeline there. Your artifact is the OTel config plus a sample dashboard spec.
Time In Skilljar (Measured) 1 Hour 49 Minutes
Practice & Artifact Building (Estimated Time In Skilljar) 55 Min
