Computer and Network Setup

Preparing your computer and network for your online exam

Claude certification exams taken online are delivered through Pearson using OnVUE, Pearson's online proctoring service. You download and run the OnVUE application on your own computer, and a proctor monitors the session remotely. Work through the three steps below before your exam appointment.

This page applies to online proctored exams only. If you're taking your exam at a Pearson test center, the equipment is provided and none of this applies.

Step one

Run the system test

Run the system test on the computer and network you plan to use for your exam, and review the full technology requirements as well.

Run the OnVUE system test system-test.onvue.com Full technology requirements pearsonvue.com

If the system test flags a problem, use Steps 2 and 3 to resolve it, then run the test again. Two things to keep in mind about the result.

Passing is not a guarantee The system test is not a perfect check. Some things can still go wrong during the exam even when it passes.

Errors can mislead A reported networking problem is often a blocked domain or a running application. If you see a network error, work through Steps 2 and 3 before troubleshooting your connection.

Step two

Confirm the required domains are reachable

These domains and all of their subdomains must be reachable from your network for Pearson online exam delivery. If your system test flags any of them, contact your corporate network administrator.

*.ably-realtime.com *.programworkshop2.com *.ably.io *.pvue1.com *.certiport.com *.pvue2.com *.gettesting.com *.startpractice.com *.onvue.com *.starttest.com *.pdricloud.net *.starttest2.com *.pearson.com *.twilio.com *.pearsonvue.com *.verifyreadiness.com *.programworkshop.com *.wowza.com

Step three

Shut down applications that block the exam

If any of the following are running, the exam application may not launch. Close them before your appointment, using the list that matches the computer you are testing on.

Some of these run as background services you may not be able to stop yourself. Your IT or security team can allow domains and shut down applications for you — ask early rather than on exam day.

Windows

Microsoft Edge (msedge) Google Chrome (chrome) vmwp srserver Splashtop Remote Service sragent Claude UltraViewer Service Chrome Remote Desktop Service MSB Windows Service N-able Take Control Updater Service (N-central) basupsysinf winserv Camo Helper Service N-able Take Control Service (N-central) SearchUI SenaryAdvancedFeaturesApp Zoom Zoom Service for VDI Plugin Management AnyDesk Service Microsoft Teams Updater OverlayHelper RAServer remoting_host PDQ Connect Agent Tailscale VMware Scanner Redirection Client Zoom Meetings Zoom Sharing Service defoff+kill Desktop Window Manager Discord Microsoft Outlook prevercheck Receiver SetupHost Webex Windows Terminal Host

"Claude" here refers to the Claude desktop application.

macOS

jamfhelper Microsoft AutoUpdate Microsoft Defender osascript Screenshot

If your company computer or network will not work

If your network cannot allow the required domains, or you cannot shut down the applications listed above, or you are still having problems after doing both, we recommend one of these two alternatives.

Option one Use a personal computer on a personal network

Option two Take the exam at a Pearson test center

Still stuck? Pearson handles exam delivery, scheduling, and exam-day issues.

Read the FAQ Contact Pearson support

What is Skilljar and why am I logging into it?

Skilljar is a learning management system that hosts our educational content. You're logging into it to access the Anthropic course materials. This separate platform allows us to provide interactive learning experiences, track your progress, and ensure you have access to all course resources in an organized way.

What information does Skilljar collect about my learning activity?

Skilljar collects basic learning analytics such as course progress, lesson completion status, quiz scores, and time spent on materials. This data helps us understand how you're progressing through the course and allows us to provide you with completion certificates. All data collection is focused on improving your learning experience, and is subject to Skilljar's Privacy Policy.

How is my Skilljar data different from my Anthropic account data?

Skilljar only tracks your learning progress within this course platform, while your Anthropic account manages your access to the Anthropic Console and/or Claude AI services.

Is Skilljar secure? Where is my data stored?

Yes, Skilljar employs industry-standard security measures including data encryption, secure hosting, and regular security audits. Your learning data is stored on secure servers with appropriate access controls. Skilljar is SOC 2 compliant and follows best practices for data protection to ensure your information remains safe and private.

How do I delete my learning activity or Skilljar account?

You can request deletion of your learning activity by emailing academy-support@anthropic.com or deletion of your entire Skilljar account by emailing support@skilljar.com. Your request will be processed in accordance with applicable privacy laws and our data retention policies. Note that some data may need to be retained for legitimate business purposes, such as compliance or security, but we'll delete all personal information where legally permissible.

Do I need an Anthropic account to access the learning content?

No, you don't need an Anthropic account to access this learning content. The course is hosted on Skilljar and only requires a Skilljar account for access. However, if you want to use Claude AI services after completing the course, you would need to create a separate Anthropic account at claude.ai.

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